Domestic Shipping & Delivery
We use FedEx for all shipping methods (except military addresses), and therefore enforce their policies for shipping services. For more information about service to specific locations, delivery guarantees, weather delays, and more, please refer to http://www.fedex.com. Orders shipping to APO/DPO and other military addresses are shipped USPS. We do not ship to PO boxes. Domestic Shipping Options*:
• FedEx Ground: 1-5 Business Days, based on distance to destination
• FedEx Ground Home Delivery: 1-5 Business Days, based on distance to destination
• FedEx 2 Day: 2 Business Days
• FedEx Express Saver: 3 Business Days
• Standard Overnight: Next business day by 5pm - if order is placed by 1pm EST
• Priority Overnight: Next business day by Noon - if order is placed by 1pm EST Business days exclude Saturdays and Sundays.
*The above transit times do not include processing time. Please allow 1-2 business days for processing on all orders, except for overnight orders placed by 1pm EST which are shipped the same day. Overnight orders placed after 1pm EST may take two business days.
Delivery: Orders valued under $500 will not require a signature upon delivery, and may or may not be left at your door. Orders valued at $500 or more will require a signature unless otherwise requested, and will not be left without a signature. If you are not available to accept your package, and a driver cannot contact you, your shipment may be returned to us at your expense. If you are not available to accept your package, FedEx will make three attempts to deliver and then return the package to shipper.
Heat Exposure: During summer months, and in locations where it is hot year round, we encourage you to choose expedited shipping on your order to avoid prolonged exposure to heat. We will be unable to issue any refunds or credits for products damaged by heat.
Returns & Exchanges
Please note, if product is returned for any reason, a 10 percent re-stocking/return fee will be charged. In order to receive a refund for returned items, they must be unopened, fully sealed, and returned to us within 14 days of receipt. The package must also include a fully completed return form which is provided upon request, email@example.com. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within 30 days. THE FUEL Nutrition reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. You will not be compensated for the return shipping cost unless you submit a claim and we determine that there was a problem with the product. If any product is damaged upon return, THE FUEL Nutrition is not responsible for the damaged product and we will be unable to accept the return. We will be unable to compensate you for the damaged products. You will need to file a claim with the shipping carrier you used to attempt to recover your costs.
Order Errors & Claims
If there is a problem with your shipment, or if you believe there was an error made with the shipping, packing, or invoicing of your order, you must request a claim form and submit to firstname.lastname@example.org. The form must be filled out completely and return within 14 days of receipt. We will review your claim and respond within 24-48 hours.
All prices are in USD